1. WHERE DO YOU GET YOUR GEMSTONES FROM?
All of our stones are conflict-free, from sources that adhere to the Kimberley Process. When we wear recycled materials we honor our own power to adapt, reinvent and flourish. It also reduces our carbon footprint. And by using gems sourced from Kimberly-certified distributors, we support an honest day’s work.
We also use lab-created stones for some of our colored gemstones to further reduce the impact of mining rare natural gems out of the ground. They are visually and chemically the exactly the same as mined stones, but do not contribute to the land destruction and resource depletion in the way that naturally-mined stones do.
2. WHAT IS YOUR DESIGN APPROACH & PHILOSOPHY?
We’re grounded in a belief that magnificence lies in elegance. Pursuing sophistication in the unexpected, we create thoughtfully designed pieces that are unique, yet crafted to be versatile and cherished for years. With aesthetic influences hailing from mid-century architecture and ancient goldsmithing to minimalist art and sculpture, our entire collection explores the marriage of daring dichotomies—earthy and modern, streamlined and textured, restrained and sexy, delicate and strong.
SHIPPING + HANDLING
**NEW**~Items marked NEW! are shipping from the U.S., with a faster shipping time, especially for customers within the U.S.
**Please note: SHIPPING DELAYS~
Due to the travel restrictions and shortage of people, all packages are facing delays. There are less flights available, longer times in customs warehouses, and travel time in country. We apologize for the delay but we promise we are doing everything to expedite the shipping process.
Normal shipping is 1-4 weeks, but at times we are seeing up to 2-3 months for some items, depending on the destination.
As per usual, if you have not received your item in 5 weeks, contact us and we will work to get more information.
We are also working on weekends to make sure all queries are answered.
You can track your order on our website or with www.17track.net.
Thank you for your understanding.
Stay safe & healthy,
1. GENERAL SHIPPING INFORMATION
Orders are shipped in the order received after payment has been completed. Orders are shipped 2 - 4 business days after payment is received. We will give you a prompt notification if there are any delays or issues with shipping.
NEW!-Items marked NEW! are shipping from the U.S., as are a few of the original items, which will show a United States option.
All orders are shipped via E-Packet and it generally takes 7 - 28 business days for delivery. Shipping times are estimates and cannot be guaranteed. Shipping charges include shipping cost and packaging costs.
Once the order is shipped we cannot assume responsibility for lost or stolen mail. Insurance is available at an additional cost so contact us if you're interested in adding insurance to your order.
4. CUSTOMS FEES
The buyer is responsible for any customs fees and applicable taxes outside of China.
5. SHIPPING ADDRESS
Please double check your mailing address before placing your order via direct checkout or PayPal. We cannot be responsible if you do not receive your order because we were given the wrong mailing address.
6. MISSING PACKAGES
Please contact us if you have not received your order in 5 weeks.